Terms and conditions of supply

01General terms

These terms and conditions govern all sales and services provided by Dhakad Kirana Store. By placing an order or using our services, you agree to be bound by these terms.

02Product specifications

• All products are sold subject to the technical specifications agreed at the time of order.
• Product descriptions and images are for reference only.
• We reserve the right to make minor modifications to products without prior notice.
• Custom specifications require written confirmation before production.

03Pricing and payment

• Payment structure: 50% advance payment, balance before dispatch.
• GST: All prices are exclusive of GST and applicable taxes.
• Price validity: Quotations are valid for 30 days from the issue date.
• Payment methods: Bank transfer, UPI, or cheque (subject to clearance).
• Late payment: 2% monthly interest on overdue amounts.

04Delivery and shipping

• Delivery timelines are estimates and may vary based on product availability.
• Risk in the goods passes to the buyer on dispatch from our facility.
• Delivery charges are additional unless stated otherwise.
• Free delivery is available on orders above ₹50,000 in select cities.

05Quality and warranty

• All products carry the manufacturer's standard warranty.
• Warranty claims must be processed through authorised service centres.
• We provide technical support for product selection and usage.
• Quality certificates are provided on request.

06Claims and returns

• Damage claims: Must be raised within 48 hours of delivery.
• Shortage claims: Report within 24 hours with the delivery receipt.
• Returns: Accepted only for manufacturing defects.
• Custom orders: Not returnable unless defective.

07Force majeure

We are not liable for delays or failures in performance caused by circumstances beyond our reasonable control, including natural disasters, government actions, strikes or supply chain disruptions.

08Limitation of liability

Our liability is limited to the value of the goods supplied. We are not responsible for consequential damages, loss of profits or indirect losses arising from product use.

09Intellectual property

All content on this website, including logos, designs and product information, is protected by intellectual property rights and may not be used without permission.

10Governing law

• Jurisdiction: All disputes are subject to the exclusive jurisdiction of the courts in Dhar, Madhya Pradesh, India.
• Governing law: These terms are governed by Indian law.

By using our website or services, you confirm that you have read, understood and agree to these terms. We may update these terms from time to time.